Terms & Conditions


Prices of some items which are subject to MRP restrictions are being sold on the website after adding up costs of our services, delivery and online transactions cost. The detailed breakup could not be shown separately due to technical restrictions and is assumed to be understood.


Note: Whatever prices and offers of the products are given on our website is only valid when customer purchase from our website.

The Quality of the Products is the sole responsibility of the respective Brand Owners / Manufacturer of Goods. If you have any issues regarding quality then you may lodge complaints against them through their official website. Delivery will not be redirected/ redelivered to any other address without extra charges. We will attempt delivery of the items only once. In case the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery may be possible.

Orders will be considered as executed in the case of following circumstances: –

  1. Recipient not available
  2. Wrong phone or Cell or Extension number/ not working/ no reply or not connecting/ reachable and delivery is not done.
  3. Premises locked.
  4. Delivery not done due to wrong address.
  5. Recipient refused to take the shipment.
  6. Delivered the product at the Gate/ Reception/ Neighbor.


  • In case of floods/ Heavy Rains/ strike in the city etc., we reserve the right to reschedule the delivery for another date.
  • If we unable to deliver your order, then complete refund will be made. We shall not be liable for any other charges, loss of profits, emotional stress or any other liability etc. caused due to non-delivery.
  • No change in instructions can be entertained on the date of delivery unless acknowledged and confirmed in writing by our customer support team.
  • Orders once placed on our website the same cannot be cancelled by customer on website. You can send cancellation request at our email id support@gahnamart.com to initiate cancellation / return process (please refer cancellation policy of our website).
  • We will not entertain any complaint of any order after 3 (Three) days from the date of delivery of the order.
  • We reserve the right to refuse any order unconditionally.
  • 3rd Party Logos used in this website belong to various brand owners and we do not claim to be the owner.
  • We reserves the right to change the price or withdraw any product at any point of time at its own discretion without any notice.
  • We have taken every care for the accuracy of the information provided on our website (www.gahnamart.com). It has exercised due diligence in providing the latest products/information. However, www.gahnamart.com or its employees or its affiliates are not responsible for the loss or damage caused to any of the users due to the information inadvertently provided/not provided in the product catalogue.
  • In case of any confusion about the delivery address, we reserve the right to call the recipient at the given phone number.
  • All rights are reserved. No portion / contents of this website may be reproduced in any form without the written consent of www.gahnamart.com.


Out of Stock:

If product is not in stock, we have the right to cancel the order without prior intimation to the customer, email will be sent for cancelled order. In the event of Out of Stock, full amount will be refunded to customer.

Product Information images and Specification:

All specifications of products and its images mentioned on our website is just to identify the product, it may be varied time to time by its manufacturer, in that case www.gahnamart.com is not liable for any errors or any technical thing which does not match with the product received by customer. Please refer to manufacturer website for the actual details like product images and specifications.

Electronic Communications:

When you visit our website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email, phone call or by posting notice(s) on the website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


We have made every effort to display the colours of our products that appear on the website as accurately as possible. However, as the actual colours you see will depends on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

You may not use the Site for any of the following purposes:

  • Disseminating any unlawful, harassing, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
  • Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
  • Gaining unauthorized access to other computer systems.
  • Interfering with any other person’s use or enjoyment of the Site.
  • Breaching any applicable laws;
  • Interfering or disrupting networks or web sites connected to the Site.
  • Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.


Modification of Terms and conditions of Service:

www.gahnamart.com may at any time modify the User Agreement without any prior notification to you. You can access the latest version of the User Agreement at any given time on our website. You should regularly review the User Agreement on www.gahnamart.com. In the event the modified User Agreement is not acceptable to you, you should discontinue using our website/service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified User Agreement.

B2B GST Invoice:

If you mentioned your Entity name and GST number while placing the order on our website, then we will make B2B Invoice for your order and you may be eligible for ITC, if applicable (as per extant rules & regulations of Govt. of India under GST Act).


Reviews & Comments:

Anything submitted by you on www.gahnamart.com (“A Online Store”) in the form of reviews, ideas, comments, suggestions etc. shall automatically become the sole and exclusive property of www.gahnamart.com and will be treated as non-confidential and non-proprietary and www.gahnamart.com shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or recompile such submissions. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments and other Content that you post on this Site and that use of your reviews and would indemnify www.gahnamart.com for any direct or indirect damages caused on account of any misrepresentation on this matter.

Customer Indemnity/ Genuinity of Information/ Intention of Making Payments:

The customer agrees to defend indemnity & hold www.gahnamart.com (“A Online Store”) and its affiliates harmless from all the liabilities & expenses including attorneys fee related to any violation of this agreement by them and also for the use of the services or transmission of any message or information by them. www.gahnamart.com may modify this agreement from time to time without giving any prior information.

The customer promises that the information provided to www.gahnamart.com (“A Online Store”) is true, correct and accurate.

We as a merchant shall be under no-liability whatsoever in respect of any loss or damage arising directly or indirectly due to the decline of authorization for any Transaction by their bank on Account of the Cardholder having exceeded the pre-set limit, technical glitches at customers end / bank’s end / failure of system or internet connection at customer’s end during making the payment.


All claims are subject to the jurisdiction of Court in Delhi, India only.